Frequently Asked Questions

Simply use our search to find your desired destination or experience. Apply filters like ratings, duration, and price to narrow down options. Select an experience, choose your date and number of travelers, and proceed to checkout. You'll receive instant confirmation via email.

Absolutely! When booking, simply select the number of participants. Many experiences offer group discounts for larger parties. Check the product page for specific group pricing and size limitations.

Yes! You'll receive instant email confirmation with your booking details, voucher, and meeting point information. Keep this handy—you may need to show it on your mobile device or printed out on the day of your experience.

Modification policies vary by experience provider. Some allow free date changes up to a certain time before the activity. Contact us through the Contact page with your booking reference, and we'll assist you with the change request.

Weather policies depend on the specific experience. Many outdoor activities offer rescheduling or refunds if conditions are unsafe. Check the cancellation policy on your booking confirmation for details, or contact the provider directly.

We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support local payment methods in select regions. All transactions are processed securely with industry-standard encryption.

Yes! All mandatory taxes and fees are included in the displayed price. What you see is what you pay. Optional add-ons, upgrades, or gratuities will be clearly shown during checkout before you confirm your booking.

Your confirmation email serves as your receipt and includes all payment details. You can also access your booking history and download receipts from your account dashboard at any time.

Never! We believe in transparent pricing. The price you see on the product page and at checkout is the final amount you'll pay. No surprise fees or hidden charges.

Absolutely. We use industry-leading security measures and PCI-DSS compliant payment processors to protect your financial information. Your payment details are encrypted and never stored on our servers.

Many experiences offer free cancellation up to 24-48 hours before the activity starts. The specific cancellation policy is clearly displayed on each product page and in your booking confirmation. Review these terms before booking.

Refunds are processed to your original payment method within 5-10 business days. The exact timeline may vary depending on your bank or credit card provider. You'll receive an email confirmation once the refund has been initiated.

No-shows are typically non-refundable. We strongly recommend arriving at least 15 minutes before your scheduled start time. If you're running late or have an emergency, contact the provider immediately using the contact details in your confirmation email.

Yes, some experiences—particularly ticketed events, combo passes, or timed-entry attractions—may be non-refundable. These are clearly marked during the booking process. Always check the cancellation policy before confirming your purchase.

Visit our Contact page to reach our support team. We typically respond within 24 hours. For urgent booking issues, use the contact details provided in your booking confirmation to reach the activity provider directly.

Yes! We display ratings and reviews from verified sources and customers who have actually completed the experience. This helps you make informed decisions based on genuine feedback from fellow travelers.

We encourage it! After completing your experience, you'll receive an email invitation to share your feedback. Your review helps other travelers make better choices and helps us improve our service.

Many experiences accommodate travelers with accessibility needs. Check the product description for accessibility information, or contact us before booking to discuss specific requirements. We're here to help make your experience enjoyable.

Your booking is protected by our commitment to quality and safety. We partner with trusted, verified providers and maintain high standards. If something goes wrong, our support team is ready to assist and find a resolution.