Cancellation Policy
We understand plans change. Review our flexible cancellation options and refund procedures.
Cancellation at a Glance
Flexible Options
Many experiences offer free cancellation up to 24-48 hours before
Full Refunds
Get 100% refund when you cancel within the free cancellation period
Fast Processing
Refunds processed within 5-10 business days to original payment method
General Cancellation Terms
Cancellation Windows
Most experiences on Vuija offer free cancellation up to 24 or 48 hours before the scheduled start time. The specific cancellation deadline is clearly displayed on each product page and in your booking confirmation. Cancellations made within this window will receive a full refund.
Refund Processing
Once your cancellation is confirmed, refunds are automatically processed to your original payment method. The timeline is typically 5-10 business days, though it may vary depending on your bank or credit card provider. You'll receive an email confirmation once the refund has been initiated.
Late Cancellations
Cancellations made after the free cancellation window may be subject to penalties or may be non-refundable, depending on the provider's policy. Always check the specific terms before booking to avoid unexpected charges.
No-Show Policy
If you don't show up for your booked experience without prior cancellation, you will not be eligible for a refund. We strongly recommend arriving at least 15 minutes before your scheduled start time. If you're running late, contact the provider immediately using the details in your confirmation.
Understanding Cancellation Types
Free Cancellation
Most popular option offering maximum flexibility:
- Cancel up to 24-48 hours before start time
- Receive 100% refund automatically
- No cancellation fees applied
- Easy online cancellation process
Partial Refund
Some experiences offer partial refunds:
- Cancellations within 24 hours may get 50% back
- Specific refund percentage varies by provider
- Administrative fees may apply
- Check policy details before booking
Non-Refundable
Some bookings cannot be refunded:
- Special events and ticketed performances
- Timed-entry attractions with specific slots
- Combo packages and multi-day passes
- Clearly marked during booking process
Date Changes
Modify instead of cancel:
- Some experiences allow free date changes
- Subject to availability on new date
- Price differences may apply
- Contact us for modification assistance
How to Cancel Your Booking
Find Your Booking
Locate your booking confirmation email or access your account
Request Cancellation
Click the cancel button or contact our support team
Confirm Details
Review refund amount and cancellation terms
Get Confirmation
Receive email confirming cancellation and refund
Special Circumstances
Weather-Related Cancellations
If severe weather makes an activity unsafe, providers may cancel the experience. In such cases, you'll receive a full refund or the option to reschedule. For minor weather changes, activities typically proceed as scheduled. Always check the provider's weather policy on the product page.
Medical Emergencies
In case of medical emergencies preventing you from attending, contact us immediately with supporting documentation. While standard cancellation policies apply, we'll work with providers to find the best solution. We strongly recommend purchasing travel insurance for such situations.
Travel Disruptions
Flight delays, cancellations, or other travel disruptions may prevent you from making your booking. Contact us as soon as possible—while standard policies apply, we'll do our best to help. Travel insurance can provide coverage for these situations.
Provider Cancellations
If a provider cancels your experience for any reason, you'll automatically receive a full refund or the option to book an alternative experience. We'll notify you as soon as possible via email and help you find a suitable replacement if desired.
Need Help with a Cancellation?
Our support team is here to assist with cancellations, refunds, and any questions about your booking.