Turks and Caicos Private SUV Airport Transportation

1. Booking & Confirmation

Client Initiates Booking:
Guests can book through our website, by phone, WhatsApp, email, or via partnered villas/hotels.

Information Collected:
Flight details, pickup/drop-off location, guest names, number of passengers, luggage quantity, and any special requests (e.g., car seats, champagne, preferred music, etc.).

Instant Confirmation:
A booking confirmation message is sent to the client, including the driver’s name, vehicle type, contact number, and pickup time.

Reminder Notification:
12–24 hours before the scheduled pickup, Pegasus sends a courteous reminder confirming time and details.

2. Pre-Service Preparation

Vehicle Preparation:
The assigned driver ensures the vehicle is immaculate — washed, vacuumed, and stocked with amenities such as:

Chilled bottled water

Phone charging cables

Mint towels or small refreshment options

Professional Appearance:
Driver is dressed in Pegasus uniform (pressed shirt, slacks, polished shoes) and carries identification.

Time Check:
Drivers are dispatched to arrive 15–30 minutes early to the pickup location, ensuring punctuality and peace of mind for the guest.

3. Guest Pickup

Arrival & Greeting:
Driver arrives early, parks in a visible yet discreet location, and greets guests warmly by name.

For airport pickups: driver tracks flight status in real-time and waits at the arrivals area .

For villa/hotel pickups: driver announces arrival via text or front desk communication.

Assistance:
Driver assists with luggage and ensures all guests are comfortably seated before departure.

Comfort Check:
Air conditioning, preferred music, and amenities are adjusted to guest preferences.

4. In-Transit Experience

Professional Driving:
Smooth, safe, and scenic driving — always within speed limits and with an emphasis on comfort.

Concierge-Level Service:
Driver provides information about local attractions, dining, and culture if guests are interested, or maintains quiet professionalism if they prefer privacy.

Refreshments:
Complimentary bottled water.

Discretion & Courtesy:
No unnecessary conversation or phone use; confidentiality is respected at all times.

5. Arrival & Drop-Off

Assisted Exit:
Upon arrival, driver opens doors, assists with luggage, and ensures the path to entry (villa, hotel lobby, airport terminal, restaurant, etc.) is clear and safe.

Final Check:
Confirms that no belongings are left behind in the vehicle.

Polite Farewell:
Driver thanks guests for choosing Pegasus VIP Transportation, offering a polite farewell and reminder that return transfers or additional service can be arranged anytime.

Service Report Logged:
Driver logs trip completion in Pegasus system — including time, mileage, and any guest feedback — to maintain quality records.

6. Post-Trip Follow-Up (Optional for Repeat Clients)

Feedback Request:
Within 24 hours, a short follow-up message is sent to thank the guest and request feedback.

Relationship Building:
Frequent guests or villa partners receive loyalty perks or priority scheduling on their next booking.