All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Active
2h - 5h
For a full refund, cancel at least 24 hours before the scheduled departure time.
Instant confirmation
Mobile or paper ticket accepted
About this experience
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Available options
All Access Tour
Duration: 1 hour 30 minutes<br/>Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.<br/>Duration: 2 hours 30 minutes
What's included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Detailed itinerary
1
Stop 1
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
2
Stop 2
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
3
Stop 3
Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.
4
Stop 4
Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.
What's not included
Gratuities
Available languages
Guide guide
EN
Reviews breakdown
Viator
4.7
1,754 reviews
5★
1507
4★
135
3★
54
2★
31
1★
27
Tripadvisor
4.9
2,982 reviews
5★
2854
4★
91
3★
19
2★
8
1★
10
Important information
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Meeting point
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.
Important notes
Voucher Information:
- Your physical tickets will be given to you at check in at the start of the tour.
- No need to print out the ticket; simply tell the guide your name
Meeting Location:
- Inside the Oculus by L'Arte del Gelato
- Your guide will be there 15 minutes before the tour start time wearing an orange hat and holding an orange sign.
- Please note, the last stop of the tour is the One World Observatory, allowing you to stay as long as you wish.
- Also note, in case you are approached by street booksellers, they are not affiliated with us.
Activity Policies:
- Please arrive 15 minutes early as we start promptly. If you are late, there is no guarantee you will find the tour group, and no refunds.
- The activity runs regardless of weather conditions. Please dress appropriately for the weather.
- Observatory and Museum requires airport security type screening. All large bags need to be checked.
- Observatory and Museum entry time are TIMED.
- Gratuities always appreciated.
Rescheduling Policy:
- In the rare situation where the seller is forced to cancel the event, ticket-holders will be allowed to reschedule to another time (subject to availability) or offered a refund.
About New York City
New York City, often referred to as the cultural capital of the world, is a sprawling metropolis that never sleeps. With its iconic skyline, world-class museums, Broadway shows, and diverse neighborhoods, NYC offers an unparalleled urban experience that blends the historic with the modern.
Top Attractions
Statue of Liberty
A symbol of freedom and democracy, the Statue of Liberty is a must-visit. Take a ferry to Liberty Island for close-up views and a visit to the museum.
Historical
3-4 hours
$18.50 (grounds access), $21.70 (pedestal access), $24.10 (crown access)
Central Park
A vast urban park offering a green escape in the heart of the city. Enjoy walking paths, boat rentals, and various attractions.
Nature
2-4 hours
Free (some attractions have fees)
Times Square
The bustling heart of NYC, known for its bright lights, Broadway theaters, and vibrant atmosphere.
Entertainment
1-2 hours
Free (shows and shopping have separate costs)
Empire State Building
An iconic Art Deco skyscraper offering panoramic views of the city from its observation decks.
Architecture
1-2 hours
$44 (Main Deck), $74 (Top Deck)
Metropolitan Museum of Art
One of the world's largest and finest art museums, housing over 2 million works of art.
Museum
3-5 hours
$25 (suggested admission)
Brooklyn Bridge
An iconic suspension bridge offering stunning views of the Manhattan skyline and East River.
Architecture
1-2 hours
Free
Must-Try Local Dishes
New York-style Pizza
Thin-crust pizza with a wide, foldable slice. Toppings vary but often include pepperoni, mushrooms, and sausage.
Dinner
Can be made vegetarian or vegan.
Bagel with Lox
A classic NYC breakfast consisting of a toasted bagel topped with smoked salmon, cream cheese, and often capers or red onion.
Breakfast
Contains dairy and fish.
Cheesecake
Creamy, rich cheesecake, often served with fruit toppings or chocolate sauce.
Dessert
Contains dairy.
Pastrami on Rye
Thinly sliced pastrami piled high on rye bread, often served with mustard.
Lunch
Contains meat.
Popular Activities
Hiking in Central Park
Kayaking in the Hudson River
Rock climbing in the Bronx
Spas and wellness centers
Yoga and meditation classes
Strolling through botanical gardens
Museum visits
Broadway shows
Best Time to Visit
May to September
This period offers warm weather, outdoor festivals, and all attractions in full swing. However, it's also the busiest and most expensive time to visit.
15°C to 30°C
59°F to 86°F
Practical Information
Language
- Official: English
- Widely spoken: Spanish, Chinese (Cantonese and Mandarin), Russian, Hindi
- English: Widely spoken
Currency
US Dollar (USD)
Time Zone
EST (GMT-5) / EDT (GMT-4) (Daylight Saving Time)
Electricity
120VV, 60HzHz
Safety Information
Overall Safety Rating: Generally safe
NYC is generally safe, but like any major city, it's important to be aware of your surroundings and take precautions.
Important Precautions:
- • Be aware of your surroundings, especially at night
- • Keep valuables secure and out of sight
- • Use common sense and trust your instincts
Getting there
By air
- John F. Kennedy International Airport • 24 km (15 miles) from downtown
- LaGuardia Airport • 13 km (8 miles) from downtown
By train
Penn Station, Grand Central Terminal
By bus
Port Authority Bus Terminal, Greyhound Terminal
Getting around
Public transport
The subway is the most efficient way to get around NYC. It operates 24/7 but can be crowded during peak hours.
Taxis
Available • Apps: Uber, Lyft
Rentals
Car, Bike, Scooter
Neighborhoods
Manhattan
Brooklyn
Queens
Bronx
Staten Island
Day trips
Niagara Falls
650 km (400 miles) • Overnight
A breathtaking natural wonder featuring three waterfalls: Horseshoe Falls, American Falls, and Bridal Veil Falls.
Washington D.C.
370 km (230 miles) • Full day
The capital of the United States, offering iconic landmarks, museums, and government buildings.
Philadelphia
150 km (93 miles) • Full day
A historic city known for its role in the American Revolution and its vibrant cultural scene.
Festivals
New Year's Eve in Times Square • December 31
Macy's Thanksgiving Day Parade • Fourth Thursday in November
NYC Pride • Late June
Pro tips
- Use a MetroCard for easy and discounted subway and bus rides
- Walk as much as possible to explore the city and its neighborhoods
- Try street food for a quick and delicious meal on the go
- Visit popular attractions early in the morning or late in the afternoon to avoid crowds
- Use apps like Google Maps or Citymapper for real-time navigation and transit information
From $25
per person
Price varies by option
Secure booking
Free cancellation available
Instant confirmation
